Creative Collaboration

UX + Product + Content design

Nice to meet you

I’ve been using human-centered design principles to solve complex problems with conversational AI technology for over a decade.

I love a good no-limits brainstorm session and simple design solutions.

I believe in kindness, the importance of sharing knowledge and staying curious.

experience

  • Led various conversation design efforts for new assistant and chat experiences powered by IBM’s Watson Assistant for a Fortune 10 healthcare company in contract role.

  • Led the voice design effort for BowFlex’s JRNY with Motion Tracking app, resulting in a multi-modal experience that seamlessly integrated voice and vision technology. Worked closely with executive leadership to plan and execute the design sections of early customer workshops in the pre-sales phase of the project.

    As a member of Cerence’s DriveLab (Design Research Innovation and in-Vehicle Experience), helped plan and facilitate company wide innovation workshops to generate new product ideas.

    Led the UX/UI design for Cerence Studio, a developer tool that empowered companies to create their own conversational AI experiences. Powered by Natural Language Understanding (NLU), Dialog and Natural Language Generation (NLG).

    Designed multimodal experiences, with a focus on voice, for in-vehicle assistants and games, from ideation up through the creation of functional specs and beyond.

    Co-designed the proof of concept for Sing, Cerence’s in-car karaoke product, including co-creating early prototypes and leading the effort to create the voice UX/UI specifications.

    Helped plan, execute and synthesize user research and UX on various voice-first in-car game and assistant projects, including an enhanced navigation domain.

    See resume for more details — title listed here was the last one held at Cerence.

  • Led the UX design for the enterprise-level conversational AI developer tool Nuance Mix.

    As part of the Professional Services team, consulted on or led the voice design effort on many Fortune 100 customer projects, including Samsung, Rogers, Altice, Orange, Roku, and Comcast Visual Voicemail and TV.

    Helped establish company-wide voice design best practices working closely with subject matter experts across the company and then presented them to customers in successful workshops that became a frequently requested part of the pre-sales phase.

    Led the graphic UX effort to redesign Toyota’s Entune/Enform application.

    Created presentations and workshops on voice design for various customer-facing company events including the Nuance Auto Forum events in Detroit and San Jose.

    Collaborated on some of the first smartphone voice assistants, tailored to each customer’s specific business requirements. Gained experience working in a complex, cross-functional organization.

    Collaborated on the company-wide reference design for smart phone voice assistants. Worked closely with user research to help run user observations and analyze findings to inform the design.

    See resume for more details — title listed here was the last one held at Nuance

Case Studies

CERENCE SING

Cerence is a leader in voice powered in-vehicle experiences. As part of an innovation initiative, the product owner came to the design team with the idea to use Cerence’s conversational AI technology to create a karaoke experience safe enough for drivers to enjoy. I worked on the UX for this project in close collaboration with a co-designer and the product owner to create a proof of concept.

VinFast launched their VF 8 and VF 9 electric vehicles with Cerence Sing in March 2022.

BowFlex JRNy app

BowFlex’s JRNY app is an in-home subscription workout program. When Bowflex wanted to upgrade their workout app to add movement tracking for their strength-focused programs, they licensed Cerence’s speech technology and brought us in to connect the dots between the voice and the vision tech and create a new virtual trainer experience. I worked on this project as lead voice UX designer.

BowFlex launched JRNY with Motion Tracking in January 2023.

Cerence Studio

Cerence Studio is a developer tool that allows organizations to create and deploy custom conversational AI experiences. I joined the project in the early ideation stage at Nuance before Nuance Mix was spun off as Cerence Studio. I led various UX, user research and content design efforts, created educational content, and worked on Studio’s UI design using Studio’s pre-established design system.

Today, Nuance Mix and Cerence Studio are licensed by customers like Audi and BMW.

More about me

I’m inspired by nature, live music, a good recipe, a novel I can get lost in, and traveling to new places.

Originally from Seattle, I’ve lived in Southern Oregon for the past 11 years with previous stints in Mexico and Vancouver, BC.